Refund policy

Returns and refunds

If something arrives damaged, faulty, or isn't what you ordered, email founders@inspiredlumiere.com with your order number and a photo within seven days of delivery. We'll replace it or refund it, postage included.

Unopened products in their sealed packaging can be returned within 14 days of delivery for a refund of the product price. Email us first so we know it's coming; return postage is yours unless the mistake was ours.

Opened skincare can't be resold, so we can't take it back for a change of mind. If a product doesn't agree with your skin, write to us anyway — a person answers, and we'd rather know.

Refunds go back to the original payment method within five business days of the product reaching us.

Nothing here limits your rights under the Australian Consumer Law. If a product is faulty or not as described, you're entitled to a remedy regardless of the above.